FAQ
1. What products do you offer?
We offer premium-quality t-shirts, exclusive drops, CAN vibes merch, Ketoun-inspired designs, and limited-edition apparel crafted with modern streetwear aesthetics.
2. How can I place an order?
Simply browse the store, choose your size and design, add it to your cart, and proceed to checkout. The process is fast, secure, and user-friendly.
3. What payment methods do you accept?
We accept secure online payments through major providers. All transactions are encrypted to ensure your data is fully protected.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location and will be displayed at checkout.
5. How long does delivery take?
Delivery usually takes:
Local orders: 3–5 business days
International orders: 7–21 business days
Please note that delays may occur during peak seasons or due to customs.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link that lets you follow your package in real time.
7. What is your return policy?
We offer a simple and transparent return process. Items can be returned if unused and in their original condition. For full details, please check our Return Policy page.
8. Can I exchange an item?
Yes, exchanges are available for size or product issues, provided the item is unworn and in original packaging. Contact our support team for assistance.
9. What if I receive a damaged or incorrect item?
If you receive a faulty, damaged, or wrong item, contact us immediately with your order number and photos. We’ll fix it right away.
10. How do I contact customer support?
You can reach us anytime via:
Email: contactmydo@gmail.com
We typically respond within 24–48 hours.
11. Are your designs original?
Yes — all designs are created exclusively for The Mydo Store, blending cultural inspiration, modern trends, and high-quality artwork.
12. Do you restock limited drops?
Most drops are limited edition and usually not restocked. Stay tuned to our social media for upcoming releases.
13. How do I choose the right size?
A detailed size chart is available on each product page to help you find the perfect fit.
14. Can I cancel my order?
Orders can be canceled only if they haven’t been processed yet. Contact support as soon as possible.
15. Do you offer wholesale or bulk orders?
Yes, bulk or collaboration inquiries are welcome. Contact us directly for more information.